In
a recent edition of Computerworld, (March 26, 2001, p.41),
columnist Jim Champy, analyzed the
impact that the Internet would have on the world in terms of the
extent to which it is a"disruptive technology", which he defines as
"the kind of technology whose impacts are hard to predict. The
light bulb, the telephone, the automobile, and the
computer are examples."
The
same questions he asked about the Internet can be used to identify
opportunities for making significantimprovements to your
business operations.
Will the new technology enable work to be done at dramatically increased speeds?
"… look at the process of instantaneous credit approvals …"
Examine
your work flow in your business to identify processes that take
much longer than you think they should. Look for procedures
that have been used unchanged for some time.
Will the new technology lead to radical cost reductions?
"… using the internet to recruit employees at a fraction of their prior hiring costs."
Eliminate
double-handling of information can reduce errors and clerical
effort at the same time. Both can be significant savings
for your company.
Can the new technology lead to substantially improved quality?
"… the internet has the ability to connect processes in ways that could virtually eliminate performance errors."
There
are many ways to take advantage of technology to improve the quality
of your data. There are relationships between different kinds
of information that you are using that can be used to cross-check
one piece of data against another. Changing how information is
captured can lead to significant improvements in the accuracy and
currency of your information.
Will the new technology change companies relationships with their customers?
"… changing what a company and its customers know about each other, then enabling a fundamental change in customers' experience."
Many
of your suppliers and customers have improved their
technology, and can offer new opportunities for you to coordinate
your communications.
Will the new technology accelerate the companies ability to innovate?
"… creating a new value proposition, like delivering a product or service that's more valuable in the customer's eyes. Merrill Lynch first did that when it started to aggregate customers' financial information into a single report."
How
can a new approach change the way you do business?
Call
or write to us today to see how we can help you look for new
opportunities for improvement in your business.
analyze
your business for opportunities for improvement
"disruptive technology", which he defines as
"the kind of technology whose impacts are hard to predict. The
light bulb, the telephone, the automobile, and the
computer are examples."
"… the internet has the ability to connect processes in ways that could virtually eliminate performance errors."
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