Two examples from our recent
history illustrate the benefits to our clients of our
remote management and support approach. both involved
server crashes during non-business hours.
E-mail server crash
A client email server crashed at
11pm for the 4th of July Weekend for a company whose
primary business structure is focused around their
email system. This event was immediately reported
through our remote monitoring of their system and our
technician responded immediately to identify the
problem.
As a result of the technician
monitoring the customer’s servers and an alarm
sounding on the server, this problem was detected
before the client knew there was even a problem and
remedied before the business week began again for the
client.
Server crash from environmental
degradation
An alarm sounded on a client’s
server from our remote monitoring service. Our
technician immediately arrived at the client site
before the client detected a problem.
When searching for a cause of this
major crash of a server, the technician did a detailed
evaluation of the customer's current technical
situation. The technician discovered a faulty drip
from an air conditioning vent which leaked onto a main
server’s electrical system. The technician was able to
replace the equipment and prevent further damage to
any other equipment by discovering the leak.
In both these examples, our clients
suffered absolutely no disruption to their business
operations because our technicians caught the
problems through monitoring and notification done
remotely during non-business hours, and took action to
repair the problems before the businesses reopened.
(We are a USA based company and
your support is US outsourced. We do not utilize
offshore personnel for our remote support services!
Our support personnel who will be serving you are
located in Houston, Texas, in the Central Time Zone.)
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